Last Updated: October 31, 2026
1. Introduction
Welcome to Loopit (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information when you access and use our Loopit mobile application (the “App”) and its related services.
Coins are virtual units used on the Loopit platform to purchase designated game items, digital interactive services, or support creators. You may obtain Coins through purchases or through tasks and activities announced by the platform.
Coins are accounted for separately from other currencies within the platform and cannot be exchanged for them. The sources and applicable rules for purchased Coins and free reward Coins will be displayed separately in your account records or on the relevant pages.
2. Information We Collect
2.1 Account Registration and Third-Party Sign-In Information
When you create an account, sign in, or otherwise use account-related features, we collect information you provide directly to us or that we obtain through your chosen sign-in method. This may include your email address, unique account identifier, and profile information, such as your name, username, biography, profile picture, or other account details you choose to add or update.
If you choose to sign in through a third-party identity provider, such as Apple or Google, we process information received from that provider. This typically includes a unique account identifier and any profile details shared with us based on your settings with that provider.
If you register using an email address, we generally collect your email address and any additional registration information you choose to provide.
2.2 Content You Submit
This includes any data or media you generate or upload through your interactions with content in the App, such as initial creation instructions (prompts), subsequent modifications, comments, reactions, images, video clips, and audio recordings.
Please do not upload or submit personal data unless you have the right or permission to provide it.
2.3 Communications Information
This includes information you provide when contacting our support team for assistance, making general inquiries, or submitting feedback.
2.4 Automatically Collected Information
When you access or use the App, we may automatically collect the following data:
- Device Details: Unique hardware identifiers, operating system version, browser specifications, mobile network details, and your Internet Protocol (IP) address.
- Activity Data: Details of your interactions with the App, including content generated, viewed, edited, or distributed.
- Location Data: Approximate location information inferred from your IP address.
- Analytics Metrics: Performance metrics, usage patterns for specific features, and system crash reports used to optimize our services.
2.5 Support Diagnostics
If we need to investigate a specific technical issue, we may enable a time-limited support diagnostics process for targeted troubleshooting. This may include sanitized client logs, routing breadcrumbs, network metadata summaries, and sanitized session replay data relevant to the issue.
This collection is not enabled for all users by default, is limited in duration, and is subject to the controls and disclosures described in this Privacy Policy.
2.6 AI-Powered Creation
We collect and process the instructions you submit to generate digital assets. Structural code, design specifications, and materials generated by our artificial intelligence engine may be retained to facilitate subsequent editing, sharing, and ongoing service improvements.
2.7 Coins-Related Information
When you purchase, obtain, or use Coins, we process the following necessary information:
| Information Category | Details |
|---|---|
| Account Linking Information | Platform account identifiers and identifiers used to link accounts, orders, and transactions |
| Product and Transaction Identifiers | Product identifiers, platform order numbers, order or transaction identifiers from the applicable app store, and proof of purchase, purchase tokens, or other information required for purchase verification |
| Purchase Records | Purchase channel, purchase date and time, products purchased and quantities of Coins, amount and currency, transaction status, and the status of Coins credits and refunds |
| Coins Account and Spending Records | Coins balance, purchase or reward sources, records of rewards issued through relevant tasks or activities, dates and times when Coins are credited or spent, quantities added or deducted, identifiers of associated items, services, or creators, and refund adjustment records |
| Customer Support and Security Records | Transaction issues you report, order information, related communications and handling records, and risk management logs necessary to identify unusual transactions and prevent fraud |
3. How We Use Your Information
3.1 General Processing Purposes
We use the information we collect for the following purposes:
- Provide, maintain, and continually improve the functionality of the App and our services.
- Develop and optimize AI-generated outputs based on your instructions.
- Establish and maintain the integrity of your user profile and account access.
- Enable social features, such as distributing, commenting on, and reacting to user-created content.
- Observe usage trends and conduct analysis to improve the user experience.
- Respond to your concerns, technical issues, and customer support requests.
- Send necessary technical notices, service updates, security alerts, and administrative communications.
- Detect, investigate, and prevent fraud, unauthorized access, and other unlawful activities or violations of our policies.
- Comply with applicable legal and regulatory obligations.
3.2 Coins-Related Processing Purposes
We use the information described in Section 2.7 for the following purposes:
- Verify the authenticity of purchases and prevent duplicate crediting.
- Issue Coins, maintain balance and spending records, and distinguish purchased Coins from reward Coins.
- Process spending on game items, digital interactive services, or creator support.
- Provide transaction inquiries, assist with refunds, and adjust account records.
- Resolve transaction-related customer support issues.
- Identify unusual transactions and prevent fraud.
4. Information Sharing and Disclosure
4.1 General Sharing and Disclosure
Your data may be shared with the following parties or disclosed in the following circumstances:
- Service Providers: External entities that support our business operations and service delivery, including cloud hosting infrastructure providers, analytics service providers, and AI model partners.
- Other Users: When your content is publicly distributed, your username and related information will be visible to other App users.
- Affiliated Entities: Our subsidiaries and corporate affiliates, to streamline internal business processes.
- Legal Requirements: To satisfy legal requirements, protect our rights, safety, and property or those of third parties, and respond to valid requests from government authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
4.2 Coins Payments and App Stores
You can purchase Coins only through in-app purchases: through the Apple App Store on iOS and Google Play on Android. Related payments and refunds are processed through the payment system of the applicable app store.
Payment instrument information required to make payments is processed by Apple, Google, and their payment service providers under their respective policies. We process the transaction information necessary for purchase verification, crediting Coins, transaction inquiries, refund assistance, and account adjustments.
For more information, please see Apple App Store & Privacy and Google Play Billing Information.
4.3 Cloud Server and Infrastructure Services
Accounts, orders, Coins balances, and Coins transaction records are managed by us and stored in Loopit databases hosted on Alibaba Cloud servers located in the United States. Alibaba Cloud provides cloud server and infrastructure services.
For information about data transfers and storage locations, please refer to Section 10 of this Privacy Policy.
4.4 Coins Customer Support and Risk Management
We provide customer support through our own in-app feedback system and in-house business email system. Coins-related risk management logs are managed and processed by us.
5. User Content and Creation
5.1 User-Generated Content
When you create and publish content, that content will be made available to the broader App user community. You retain ownership of the content you create while granting us the necessary license as described in our Terms of Service.
5.2 Sharing and Derivative Works
When you publish your creations, other users may be able to view and share them and may create derivative works based on them (“remixes”). When content is remixed, you will receive appropriate attribution as the original creator.
5.3 Content Moderation
We reserve the right to remove any content determined to violate our Terms of Service. We may use automated tools and human reviewers to review user-submitted content.
6. Data Security
We implement appropriate technical and organizational safeguards designed to protect your personal information. However, due to the inherent nature of internet transmission and electronic storage, we cannot guarantee absolute security.
We strongly advise you not to include highly sensitive personal details in the App, such as private health information, financial account credentials, government-issued identifiers, or other strictly confidential data.
Please note that if you publicly share content you create, it may be viewed by others. Even if you set it to private, it may still be accessed by our company personnel.
7. Your Rights and Choices
7.1 Rights Relating to Personal Data
Depending on your location or place of residence, you may have certain rights regarding your personal data, including the rights to:
- Access your personal information, correct inaccuracies in it, or request its deletion.
- Restrict or object to certain processing activities.
- Exercise your right to data portability.
- Withdraw your consent where processing is based on consent.
To exercise these rights, or if you have related questions or complaints, please contact us using the methods provided in Section 14, “Contact Us,” of this Privacy Policy.
7.2 Account and Notification Settings
You may also make the following choices within the App or your device settings:
- Account Information: You can update your account details directly in the App’s profile settings.
- Push Notifications: You can disable push notifications through your device’s operating system settings.
7.3 Account Deletion and Withdrawal Period
You may submit an account deletion request through the account deletion option within the App.
A 15-day period during which you may withdraw your account deletion request begins on the date you submit the request. During this period, you may withdraw your request, and we temporarily retain the information necessary to process the withdrawal and restore your account.
If this period expires and you have not withdrawn your request, we will complete account deletion and delete account information that is no longer needed. Records that need to be retained will be handled in accordance with the retention periods or criteria set out in Section 13 of this Privacy Policy.
7.4 Handling Remaining Coins When You Delete Your Account
If your account still has a Coins balance, we will display the remaining balance on the account deletion page and review the relevant balance and transactions. You may choose to use your remaining Coins before deleting your account or obtain assistance with balance handling, refunds, and account deletion through Loopit’s in-app feedback system or official customer support email address.
You may submit your request directly through the in-app account deletion option without first using up your Coins balance or contacting customer support. Requests involving accounts with remaining balances may be referred for internal manual review.
The 15-day period for withdrawing your account deletion request begins on the date you submit the request. Reviewing your balance does not restart this period. If the period expires and you have not withdrawn your request, we will complete account deletion and handle the relevant data in accordance with this Privacy Policy.
Account deletion does not affect any right to a refund or other remedy available to you under applicable law. Necessary transaction records, complaint and dispute resolution records, and security records will continue to be retained in accordance with Section 13 of this Privacy Policy.
8. Children’s Privacy
The App is not intended for individuals under the age of 13 or individuals who have not reached the applicable minimum age in their jurisdiction. We do not knowingly collect personal data from children under 13.
If we learn that we have collected children’s information without verifiable parental consent, we will promptly delete that data. If you suspect that we have collected children’s information, please notify us.
9. Third-Party AI Model Integration
Our services integrate external artificial intelligence models to generate content based on your inputs and support App features. Data provided to these models is governed by our contracts with the providers and is used primarily for service delivery, including asset creation and feature support.
10. Data Transfers and Storage Locations
Your information is primarily processed and stored on servers in the United States. In particular, accounts, orders, Coins balances, and Coins transaction records are managed by us and stored in Loopit databases hosted on Alibaba Cloud servers located in the United States. Alibaba Cloud provides cloud server and infrastructure services.
If you access the App from outside the United States, your data will be transferred to, stored, and processed in the United States or other locations where our service providers maintain infrastructure. By using the App, you consent to such cross-border transfer, storage, and processing.
We may also transfer your personal information internationally for one or more of the purposes described in this Privacy Policy. Any international transfer of or access to your personal information will be carried out in accordance with this Privacy Policy and applicable law.
11. International Users and Data Governance
As an international user, your information may be subject to the data protection and privacy laws of your location as well as those of the United States or other locations where your information is actually processed or stored. For information about data transfers and storage locations, please refer to Section 10 of this Privacy Policy.
This Privacy Policy is intended to comply with relevant privacy legislation. If you believe that your local law grants you additional rights, please contact us using the methods provided in Section 14, “Contact Us,” of this Privacy Policy.
12. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. We will inform you of any changes by posting the updated Privacy Policy on this page, updating the “Last Updated” date, and, where appropriate, providing notice through the App or by email.
13. Data Retention and Content Deletion
13.1 Content Deletion
When you delete content from the App, including user creations, comments, or other submitted content, that content will immediately be removed from public view and will no longer be accessible to other users.
However, deleted content may be retained in our backup systems and on our servers to meet legal obligations, prevent fraud, maintain platform security, and support investigations into misconduct. Due to technical limitations, deleted information may remain in backup copies for a period of time until overwritten by the system.
13.2 General Retention Principles
We retain personal information and deleted content for as long as is reasonably necessary for the purposes described in this Privacy Policy, meaning the shortest period needed to achieve those purposes, unless a longer retention period is required or permitted by law.
The criteria we use to determine retention periods include the nature of the information, the purposes of processing, legal obligations, security needs, and dispute resolution or enforcement requirements. When retention is no longer necessary, we will delete or anonymize the relevant information in accordance with applicable law.
Retention periods and deletion arrangements for Coins-related records are subject to the specific provisions in Section 13.3 below. Retention following account deletion is subject to Section 13.4.
13.3 Retention Periods for Coins-Related Records
The following periods apply to Coins-related records held by us. Account deletion does not restart these retention periods.
| Record Category | Retention Period or Criteria |
|---|---|
| Contract records | Retained for 5 years from the date on which the relevant contract has been fully performed or terminated |
| Payment records, digital content or service delivery records, and necessary Coins account records | Retained for 5 years from the date on which the relevant transaction is completed |
| Purchase withdrawal and refund records | Retained for 5 years from the date on which the relevant matter has been fully processed |
| Consumer complaints, disputes, and related customer support records | Retained for 3 years from the date on which the relevant matter is closed |
| General customer support records unrelated to complaints or disputes | Retained for 6 months after the support ticket is closed. If your account is deleted, these records will be deleted no later than 3 months after account deletion, whichever deadline occurs earlier |
| Necessary security and fraud prevention records | Retained until the relevant unusual transaction review, security incident investigation and response, and related appeals or disputes have been concluded. Records that constitute evidence of transactions, complaints, or disputes are subject to the corresponding retention periods above |
After the retention period expires, and provided there are no other circumstances requiring retention under applicable law, we will delete the relevant information. Where applicable law imposes other mandatory retention or deletion requirements, we will follow those requirements.
Information independently processed by Apple or Google is retained and deleted in accordance with their respective policies and applicable law.
13.4 Necessary Retention After Account Deletion
Once account deletion is complete, we will delete account information that is no longer needed. Records that need to be retained for transaction verification, refunds, reconciliation, consumer complaints or dispute resolution, security, and fraud prevention will continue to be retained in accordance with the retention periods or criteria set out in this section.
Records retained after account deletion are limited to necessary account and transaction linking identifiers, orders and proof of purchase, relevant Coins account records, refund status, complaint and dispute resolution records, and related security evidence.
During the retention period, we will restrict access to this information and use it only for the specific purposes for which it is retained.
14. Contact Us
If you have any questions about this Privacy Policy or our data processing practices, or need assistance with Coins balances, refunds, or account deletion, please contact us through the App’s in-app feedback system or at the following email address:
Email: support@Loopit.me